What do you mean by "unlimited disk space and data transfer"?
There are no set limits on the disk space or data transfer
(bandwidth) that we provide in plans marked "unlimited". We want you to
have the resources you need to build a great online
presence. Still,
we do need to be sure that we're providing all of our
customers with optimum service. As such, we do require all customers
to utilize disk space and bandwidth related to the normal
operation of a personal or small business website.
While it is rare, we may need to put constraints on accounts
that are adversely affecting other customers or otherwise utilizing or
abusing resources beyond what would be expected of a personal or small
business website.
What will happen to accounts that go beyond normal usage?
Through our NOC (Network Operations Center), we maintain a
variety of human and automated controls to monitor customer and server
activity. If the NOC identifies an account that has the potential to
negatively impact the performance of our systems, we may need to
temporarily suspend that account. Of course, we will notify the
administrative contact for the account and work with that customer to
resolve the issue as quickly as possible.
The most common situations involve customers who use their
accounts for storage of files—particularly multimedia files—that are
not linked off of their websites. One thing to remember is that Favilla
Designs provides the disk space and bandwidth required to operate a
personal or small business site. Our services may not be used to store
or archive electronic files that are not available through the website.
What is "normal" usage?
Normal usage means that you operate a personal or small
business website that utilizes resources in a manner similar to most of
our other customers. For example, the system requirements of large
corporations are not equal to those of small businesses and their
resource requirements would not be considered normal for our
architecture. Another example would be the storage of large numbers of
video or audio files that may be associated with a site, but require
more resources to support than a normal personal or business website
would.
Why are the normal usage guidelines in place?
Favilla Designs offers hosting through a shared environment,
therefore, each site has the ability to impact the performance of
thousands of other sites. While our pooled architecture minimizes this
risk in comparison to the more common single-server design, we do
occasionally experience disruptions that result from customer activity.
This is an unusual occurrence, but one which we manage carefully to
protect our users from service degradations. Still, we want our
customers to understand that there are guidelines in place before they
purchase our services.
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